Next.co.uk Current Status

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Website: next.co.uk

Shop the latest women's, men's and children's fashion plus homeware, beauty and more. Next day delivery and free returns available. Shop now!

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 Next.co.uk status: NO ISSUES  200 comments

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Rares      34 days ago  # 15 April 2024 + 0 -

Account messed up with next in 3. Cannot checkout.
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David Martin      57 days ago  # 23 March 2024 + 0 -
Oops something went wrong

Can log in via phone app but can't on my PC. Get 'Oops something went wrong. It appears you have encountered a technical problem while browsing next.co.uk. You can attempt to resolve this issue by revisiting the website....'. I have tried to clear any caches and my cookies but still get the same message. Any help would be much appreciated.
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Sharman Whitehead      70 days ago  # 10 March 2024 + 0 -

I want t to place an order but will not let me in.
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Guest      70 days ago  # 10 March 2024 + 0 -

I cannot place an order. Will not let me in.
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Guest      104 days ago  # 5 Feb 2024 + 0 -

The website is too frustrating. very slow. eventually I give up.
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guest      114 days ago  # + 0 -

want to empty some items out of basket but unable to do so
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Guest      116 days ago  # + 0 -

App freezing. Unable to go via website either. Deleted app and re installed but still freezes
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Guest      130 days ago  # + 0 -

terrible website considering they are such a big company
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V      156 days ago  # + 0 -

My favourites have disappeared along with any details about previous orders or returns!
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Alison      160 days ago  # + 0 -

On my account to make a payment, but asking for new card details! Where’s my usually setup and card?
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Shirley      168 days ago  # + 4 -

Keeps losing favourites
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Yvonne      168 days ago  # + 4 -

Can add items to bag but it will not allow me to checkout, This is going on for weeks now.
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Disappointed with website      171 days ago  # + 0 -
Unable to correct address

I wanted to open an account for Christmas shopping. Unable to do this as address is incorrect and no facility for entering it manually. Spoke to customer service for over ten minutes and the operator unable to input my address so will not be shopping at Next.
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Guest      171 days ago  # + 2 -

Cannot add anything to my basket
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Guest      172 days ago  # + 0 -

Tried to return item to be told return network was down. Told to come back. I live 20mins away so to be told nothing can be done is out of order.
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Carol Foster      174 days ago  # + 0 -

Yet again, can browse the website but not log in
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Guest      176 days ago  # + -1 -

Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this issue by revisiting the website...

CONTINUE SHOPPING
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Ruth      178 days ago  # + 0 -

I also cant make a payment after i have verified it with my bank it just takes me back ??
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Dawn Weston      178 days ago  # + 0 -

I can't make a payment to Next with paypal or my debit card just keeps buffering then goes back to the beginning
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Guest      178 days ago  # + 0 -

I can never log on as they keep refusing my password, I then change it, I go through the link in the email they send me to say its changed, only for them to refuse my new password.
Now I'm only trying to get in to cancel my account but can't even get in to do that.
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Guest      181 days ago  # + 1 -

It keeps saying there was a problem adding item to bag when I try to add stuff to my basket
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Karen      182 days ago  # + 3 -
Can't get into my account

I clicked on the forgotten passwod button...said they would send a link to reset my password but nothing has been recieved (also checked my junk folder) Tried to re-register but says I'm already registered. So I can't get into my account... any ideas
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Cathetna      182 days ago  # + 3 -
Can’t get through to checkout or account

Thursday I couldn’t get in to pay my account and had to do it over the phone ; today I can’t get through to checkout - it says I’ve entered the wrong details - I haven’t !! I’ve got stuff sitting in my basket that I want to order/pay for but I just can’t get through to checkout - this has been going on for several days now ..
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Brendalene      191 days ago  # + 0 -

First time shopping online. Oh my goodness it is painfully slow. Not sure I will use the website again.
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Caroline      192 days ago  # + 4 -

"Allow cookies" constantly pops up and empties the basket. Very frustrating
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Jenny      194 days ago  # + 3 -

Can't order anything keeps emptying my basket
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.      194 days ago  # + 2 -
Can't add orders to the basket

Every time I try to place an order it adds to the basket and then sell of a sudden it dissappears. You cannot order anything from next website at the moment
Allow cookies appears everytime you add an order or create a search.
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Guest      198 days ago  # + 0 -

Jumps about. Stalls clunky and useless. Why aren't they fixing this site it is awful
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D Rees      199 days ago  # + 0 -
Next payment down again to buy clothes

Can’t pay by Apple Pay and tonight it also rejects any card payment to order clothes . Ridiculous. Can they not get their systems in order
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Claire      201 days ago  # + 1 -

Unable to complete a payment yesterday, and am reluctant to try again, as I am not sure the site is trustworthy
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Guest      201 days ago  # + 0 -

Can’t check out keeps returning to log in page
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Karen      201 days ago  # + 1 -
Can’t check out

Keeps returning to log in page can’t check out and my basket contents keep disappearing then returning but can’t select pick up in store on complete order
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Mandy      204 days ago  # + 1 -

Everg time I try to check out it goes back to the homepage and tells me there are no items in my basket
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Laura      209 days ago  # + 1 -

Everytime I order, it disappears saying basket empty. Allow cookies keeps appearing every minute I am on the site.
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Ian      213 days ago  # + 0 -

Placed order then received an e-mail there's a problem with my payment, actually the website & app are down.
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Liz      220 days ago  # + 1 -
Mrs

Every time i attempt to log into my account to make a payment or order something, the 'Accept all cookies' keeps popping up and all of what I've been trying to do just disappears...time and time again. This is not new this month. It has happened ladt month also!
What is going on???
Next will demand payment but they don't allow you to pay due to their on going technical problems!
It's enough to put anyone off using their site.
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mark      221 days ago  # + 3 -

website is awfull , can`t order anything , page unresponsive for days now
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D.russ      225 days ago  # + 1 -

Unable to log into account for 2 days now
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Cplatt      227 days ago  # + 1 -

Keeps asking me to accept cookies. Items disappear in basket. Can't order anything
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Michelle      228 days ago  # + 5 -

Everytime i add something to the basket it disappears. Asks for cookies every second. Can't order a thing
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Jay      237 days ago  # + 0 -

I can't log in. Saying my password is incorrect and won't send me a reset link either?
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Kay      237 days ago  # + 0 -

Can’t get it to accept password/ change it and still won’t…. Very frustrating
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Ms Smith      238 days ago  # + 0 -

Website is extremely slow, so slow that nothing loads completely, and at times barely at all. It keeps doing this.
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Alyson      243 days ago  # + 1 -
Can't order online

Signed in and it keeps asking to accept cookies which I do over and over, add to bag and everything disappears.I rang customer help line last week they said try again, have been trying every few hours an no change, sort it out, Im in credit too but if this keeps on Ill be asking for a refund
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Emma      243 days ago  # + 0 -
Problems ordering online

Being asked to accept cookies every second and I put shopping in my bag which then disappears when I look for other items. Then when I go to my checkout i sign in and my order has disappeared again! I can't order anything!
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Guest      244 days ago  # + 0 -

sick of being asked to accept cookies every 2 seconds. So frustrated I have stopped using site. Please get it sorted Next!
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Ej      265 days ago  # + 0 -
App not working

Can’t see any pictures whilst using the app, no clearance products showing. This does happen now and then but usually I refresh the app and it works but nothing working today ????‍♀️
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Guest      286 days ago  # + 0 -

online issues
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Lisa O'Shea      315 days ago  # + 0 -

it sends me a message
Reference ID: 0.b59bd817.1688886896.2f409b87
i don't know what to do?
help!
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Guest      319 days ago  # + 2 -

Order in basket twice and system threw me out twice. Won't be trying again
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Sarah      319 days ago  # + 2 -

If asks.you to accept cookies every five seconds. So annoying I've left the site.
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Guest      335 days ago  # + 0 -

Website down. Big order vanished from account. Will take ages to get it together again.
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Angie      395 days ago  # + 0 -

Poor UI and website is extremely slow. some pages do not fully load despite refreshing. This is a mess.
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Guest      401 days ago  # + 0 -

Placed an order this morning. Luckily checked e-mails which said due to technical issues - nothing to do with my card - the payment had not gone through and would have to re-order. Can't re-order as you cannot get on to your pre-saved cards page - rubbish.
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Guest      403 days ago  # + 0 -

Everything is so slow. I get frustrated and want to leave the site.
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Guest      411 days ago  # + 0 -

It's down all the time when I try to pay
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Charlie      423 days ago  # + 0 -

Nob-peak hours are rubbish too
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Jana      432 days ago  # + 0 -

I cannot log in, it says that my details (password) is not right, event though it is
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Account holder      433 days ago  # + 2 -

Can’t log in or order items
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Guest      457 days ago  # + 0 -

The account page takes an age to load and when it does, it constantly struggles to allow you to make payments, I find this to be the case month on month whether using the app on a mobile device or a desktop device???
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Sarah      457 days ago  # + 1 -

Can’t log in or make payment
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Rp      459 days ago  # + 0 -

Can’t log in
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Carmel      470 days ago  # + 2 -

Can’t make a payment
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Guest      495 days ago  # + 0 -

Can't log in quickly on app
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Lou      501 days ago  # + 0 -

Awful!!!!!! The App is very slow to load and today I cannot make a payment!
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Guest      502 days ago  # + 0 -

Can't log into my account. This occurs regularly
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Kat      502 days ago  # + 0 -

Unable to log on for over a week. Ridiculous and frustrating
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Frustrated customer      510 days ago  # + 0 -
Not working - Next, get it fixed!!!!

Can't login and haven't been able to for days. Also can't reset as doesn't recognise numbers in address. Says website isn't down but clearly not working. Friends are the same. What is going on??
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Aa      511 days ago  # + 0 -

Can't log in on the app
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Guest      513 days ago  # + 0 -

Just not working during sale
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SS      515 days ago  # + -1 -
Can't log in.

Can't log in to cancel an order.... order not able to be diapatched from warehouse...no reason but are they dispatching with Evri??? ..keeps sending me to reset password page...numerical numbers as part of new password will not register. Tried on App and Website, both the same.
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Frustrated      515 days ago  # + 4 -

Can’t access account area and have to keep resetting my password everyone I log in as it doesn’t recognise it! So frustratibg
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Guest      516 days ago  # + 0 -

Phone app consistently unresponsive
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Annoyed customer      517 days ago  # + 2 -
Account acces not working

NEXT app cannot access account area and chat service to Next not answered by ‘real person’ advisor and defaults to robotic answers !!! Not helpful
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Guest      518 days ago  # + 0 -

Site very slow
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Shar      518 days ago  # + 5 -

Can’t check out on website!
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Guest      519 days ago  # + 0 -

Shambles
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Guest      519 days ago  # + 0 -

Was unhappy, website horrendous! Not to worry I have shopped elsewhere!
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Guest      519 days ago  # + 0 -

Can't make a payment online been slow fir months
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Abby      520 days ago  # + 5 -

Can’t check out on the app, tried the website and can’t even click on my basket.
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Sarah      524 days ago  # + 2 -

Won’t let me check out keeps saying don’t recognise my password so annoying
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Nigel      528 days ago  # + 0 -

I logged into my next account and attempted several times to make a payment but kept getting returned to login page, what’s going on ?
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Guest      529 days ago  # + 0 -

Website is needs upgrading or maintenance, has not been working properly for days.
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Guest      530 days ago  # + 0 -

Payment page for card processing not working.
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Jenifer Tse      531 days ago  # + 1 -

Can't seem to check out
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Guest      532 days ago  # + 0 -

Online payment it working properly
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Lou      535 days ago  # + 0 -
Next app won’t checkout

The app will not let me checkout. I have deleted app and reinstalled. Cleared the cache etc and still will not work. I told them yesterday when I rang Next and they advised me to do all the above but it makes no difference
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Hannah      535 days ago  # + -1 -

App hasn't let me use it for more than 30 seconds for days now. Opens up, try to click on a category....and just shuts down?!
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Guest      536 days ago  # + 0 -

Website unable to log in
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Guest      538 days ago  # + 0 -

The next website is just so frustrating! It's so slow!! It's got to be the slowest website I use,payment takes an absolute age!!!
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Guest      539 days ago  # + 0 -

Could not complete order. Site kept crashing.
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Andrea      540 days ago  # + 0 -

Won't let you check out... sign in error . Changed password ... sent email with new code to change it and does not work !
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Guest      541 days ago  # + 0 -

can never log in and pay my account takes forever or it crashes
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Upset lady      542 days ago  # + 2 -
On line purchases

Try to order items on line when trying to checkout it says there has been an error and to retry have done this around 10 times still cannot finish purchase
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Lynn      542 days ago  # + 2 -

Can't make payment. Seems like a problem with Worldpay verification. Chat agent was quite useless.
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Guest      542 days ago  # + 0 -

Haven't been able to log in for over a week now ..please get the app sorted
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TT      542 days ago  # + 0 -

Can’t log into my account
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Susan Brown      542 days ago  # + 1 -

I can’t log in to my account
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Guest      543 days ago  # + 0 -

So slow, everything takes forever to load...puts me off shopping with them
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Cara      544 days ago  # + 0 -

Log in pages don’t load still

That’s on laptop and mobile app too
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Kit kat      549 days ago  # + 3 -

Cant make payment
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Guest      549 days ago  # + 0 -

i cant log into account to pay
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anne spruce      549 days ago  # + 1 -

i cant log into accounts to pay
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Jane      550 days ago  # + 0 -

Can’t track my orders on the app as they are not available to see? Also had issues over the last few days adding to bag.
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Guest      552 days ago  # + 0 -

No connection to website happening lots of times
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Guest      552 days ago  # + 0 -

Love the clothes but hate using the website, so, so slow!!!
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Barbara      552 days ago  # + 2 -

Next has a new update certainly did nothing to fix the problem can’t browse any products as it just throws me out this is weeks now since new Apple update definitely losing sales when unable to browse anything!!
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Rachael      553 days ago  # + 1 -

Been unable to use the app for over a week as it keeps throwing me out
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Guest      553 days ago  # + 0 -

Can’t download on app
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Lyndsey      553 days ago  # + 1 -

Website is down, won't login
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Linda      553 days ago  # + 2 -
Always have issues with the app

Wont let me into the app, screen either freezes or buffers non stop........this seems a continual problem, l love Next but its one of the worst apps ever
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Xxx      553 days ago  # + 0 -

Can't add item to basket
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Laney      555 days ago  # + 0 -

App keeps throwing me out?!
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Debbie      555 days ago  # + 2 -

Can’t make payment
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Sarah      556 days ago  # + 1 -

Anybody else have issues with orders this week being placed but not picked up by courier?
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Sarah      556 days ago  # + 0 -

Is anybody else having an issue with worldpay on next online
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Kira      558 days ago  # + 0 -

The app boots me out and the website just buffers!!
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Rachel brome      558 days ago  # + 0 -

Won't let you complete order
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Guest      558 days ago  # + 0 -

Won't let me place an order online. Been trying for 2 days
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Barbara      558 days ago  # + 0 -

Same as Diane reported this 8 days ago still can’t use app Next seems to not be aware of this app needs updated to cope with Apple’s new update!
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Diane Dixon      558 days ago  # + 0 -

The Next app is consistently crashing. Not been able to use if for around 10 days or so.
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Lesley small      559 days ago  # + 0 -

Trying to pay on my account with a saved card and its constantly buffering.
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Fee      563 days ago  # + 1 -

Come on NEXT sort this out!!!
You are losing business ….
This has been a few days now - can’t even complete a payment!!
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Ronn.68      564 days ago  # + 0 -

Another month and another issue with next online payment. Get it sorted ASAP
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Lindsay      565 days ago  # + 0 -

Also couldn’t make payment and had to phone it in
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Lindsay      565 days ago  # + 0 -

Same as Barbara, since new apple update Next app opens but as soon I try to browse it closes up back to Home Screen
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Ness      566 days ago  # + 0 -

Can't add items to bag
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Barbara      566 days ago  # + 0 -

Since new Apple update days ago next app not working can open but as soon as I try to browse it closes up back to my Home Screen is next going to do an update for app
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Ann      566 days ago  # + 0 -

Trying to do Christmas shopping but it seems there’s a problem. Cannot make payment
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Pat      567 days ago  # + 0 -

Three orders now placed with next and not received. Second order was replacement of the first, that the contact centre told me had been “lost” looks like these two are also lost. Not happy
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Vargz      568 days ago  # + 0 -

Can’t make a payment
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Lindsey      568 days ago  # + 0 -

Can’t make payment ????
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Jane      568 days ago  # + 0 -

Can’t make payment
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Sally      568 days ago  # + 0 -

Can’t make a payment
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Vanessa Lewis      568 days ago  # + 0 -

Can’t make payment
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Shell      569 days ago  # + 0 -

Can’t make a payment
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Di      569 days ago  # + 0 -

Can’t pay to order online- just goes back to checkout but won’t actually check out.
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Deb      569 days ago  # + 0 -

Can’t make a payment
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Carole      569 days ago  # + -1 -

When trying to browse on the next app it just kicks me out altogethr
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Jane      570 days ago  # + 0 -

Can not make a payment !
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Louise      570 days ago  # + 0 -

I can’t make payment just goes back to log in screen
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Lorraine.      572 days ago  # + 0 -

I can’t make a payment.
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Marilyn      576 days ago  # + 0 -

Can’t make payments , just keeps returning to checkout.
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Guest      580 days ago  # + 0 -

The app never works when you go to log out
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Guest      583 days ago  # + 0 -

App rarely loads, if it does it is beyond slow. Actual website is just as bad or worse- if you do manage to get anything into your basket its gone by the time you finally load up the checkout screen. It's quicker to walk to the nearest store albeit there's less choice than online.
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Billa      585 days ago  # + 0 -

Attempting to checkout but it just goes back to the basket and no further attempted all day at various times. But still the same, no error message. Just not doing what it's supposed to!
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AD      587 days ago  # + 0 -

Unable to access site error message “ you are not authorised to access this site”
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Ana      587 days ago  # + 0 -

When am having issues like this I was so frustrated not until i was been recommended to #Trucybercare on Instagram no words to describe his hacking abilities, just top notch!
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Marie, customer      587 days ago  # + 0 -

this is my 2nd comment in as many days, this problem has been going on for over 2 mths and it seems that NEXT is not even acknowleging anything, terrible way to treat customers, yet still getting emails asking to shop from them, there wont be anymore purchasing from me, have decided to pay up my balance and close the account.
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bea      590 days ago  # + 0 -

it takes ages to get into my account its very frustrating especially when I want to make a payment
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Lyn      591 days ago  # + 0 -

3 times have authorised payment with bank and still next online payment is an absolute joke and not responding ..every month this happens and end up having to phone payment over..considering stopping shopping with next..too big now
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Barbara      592 days ago  # + 0 -

Keeps going off the app
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Rhonda      592 days ago  # + 0 -

Anyone else having trouble paying their account? Been trying all morning! Had the same issue last month too. Tried online plus the app but keep getting the loading sign when I click on my bank number. So very frustrating!
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Wendy      592 days ago  # + 0 -

Next App keeps closing down. What is the problem? All my other Apps are fine
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Cheryl      592 days ago  # + 0 -

What has happened to this app, used to work fine, now its rubbish. Slow, poor layout, can't pay online. So frustrating!!
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...      595 days ago  # + 0 -

Not letting me pay! I get to approve transaction and then I get kicked off and a black screen appears on next website!! ????
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Emma      595 days ago  # + 0 -

Their app and website is always slow. Payment page takes ages to load. Just extremely worse than normal over the last week.
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Eileen      595 days ago  # + 0 -

Payment not going through. Keeps throwing me out of the app.
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Donna      595 days ago  # + 0 -

Can't do nothing!
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Lea      597 days ago  # + 0 -

I can’t login as being told my password is wrong ( it’s not) and a reset email doesn’t arrive if I click reset password.
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Amy      599 days ago  # + 0 -

I can’t checkout using the app or web browser
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Karen      600 days ago  # + 0 -

I cant pay my bill, its not connecting
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Donna      600 days ago  # + 0 -

I can't pay my account bill it's not working
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Guest      602 days ago  # + 0 -

Next app rarely works and if it does its very slow. Not good at all.
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S      604 days ago  # + 1 -

Lovely things in my basket and this……Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this
issue by revisiting the website...
Tried numerous times to log back in. Same as usual, sale traffic crashing the website ????
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J      608 days ago  # + 0 -

Won’t let me go to checkout, I had to hit start again and it cleared my basket ????
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Guest      610 days ago  # + 0 -

Taking forever to sign into account to make a payment
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Becky      611 days ago  # + 0 -

Unable to log into my account to pay my bill stating error everything else OK? Anyone else having trouble?
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suz      611 days ago  # + 0 -

can't access checkout on the app
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Lisa      611 days ago  # + 0 -

I get an error when trying to check out. Web page error pops up. It's been like this for two days
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Jane      611 days ago  # + 0 -

Next UK app not working for signing in for check out basket! So I I have typed in next.co.uk in my web browser and it works OK that way. Signed into my account placed my order and checked out no problem
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Jackie      611 days ago  # + 0 -

Everytime I go to checkout its saying web page not available I deleted the app and downloaded it again but the same thing happening
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Guest      611 days ago  # + 0 -

It's too slow, keeps buffering. Get it sorted as it's very frustrating as you stop looking on the site & go elsewhere, which in turn is not good for business.
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TKG      612 days ago  # + 1 -

can't check out ??
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Penny      612 days ago  # + 0 -

Is next doing anything about this? They must be losing orders, it's been going on for days.
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Heather      612 days ago  # + 0 -

I have had same problem for last 4 days, to get pass this I've just typed the next website address in and it's worked able to pay bill and order items , hope this helps
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Tracey      612 days ago  # + 0 -

Same as others for the last 2 days i have been unable to acces my next account to check orders and repayments due.
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Lesley      612 days ago  # + 0 -

Won't let me pay so I'll get charged!!! Ridiculous!!
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Lesley      612 days ago  # + 0 -

Won't let mevinto my account ??
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Catherine Walker      612 days ago  # + 0 -

Won't let me checkout??
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Donna      612 days ago  # + 0 -

Want let me go to checkout keeps saying error
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Penny      613 days ago  # + 0 -

Can't checkout, error message ????
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Sue      613 days ago  # + 0 -

Can't order online Web site shows error message shows, ERR INVALID ARGUMENT
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D.green      613 days ago  # + 0 -

Unable to access app oe log in. Error message shows; net::ERR_INVALID_ARGUMENT
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Jen Williams      615 days ago  # + 0 -

12 Sept 2022 can't access app. As other messages
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Sunshine Ashley      616 days ago  # + 0 -

Unable to order. Error message shows; net::ERR_INVALID_ARGUMENT
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Judith G      617 days ago  # + 0 -

I am unable to get onto my Next account to request a return.
Anyone else having problems?
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Jo      618 days ago  # + 0 -

I've not been able to view my account or order anything on the app for over a week. This will be a really problem when I need to make a payment for my account
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Irene      618 days ago  # + 0 -

Can't place order
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Stephanie      618 days ago  # + 1 -

App error can't place order
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Beverly      619 days ago  # + 0 -

Web error can't place a order
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Mrs M      619 days ago  # + 0 -

Can't make a payment. This is so annoying
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Mrs M      619 days ago  # + 0 -

Can't access my account
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Guest      619 days ago  # + 0 -

Can never get on my account to pay the bill
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Helen G      619 days ago  # + 0 -

Web error
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Claire      620 days ago  # + 0 -

Keep trying to place an order, but keeps coming up with web error
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Nina      620 days ago  # + 0 -

Tried yesterday and today to check out but keeps coming up with error
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Louise      620 days ago  # + 0 -

Trying to place an order but keeps coming up with web error, very annoying!
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Julie      621 days ago  # + 0 -

Worst site ever. Fails to load on many occasions. Don't know how they ever sell anything
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Jr      622 days ago  # + 0 -

Can't checkout says web page not working, what is happening it's been like this for 24 hours now
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